Caribou Coffee implements SuccessFactors's succession management software

Caribou Coffee had to find a solution to address talent gaps, bench strength development and better plan for sustained company growth. Leveraging SuccessFactors succession management, Caribou Coffee is creating a better process to harvest their talent internally and identify employee leadership strengths and areas for future opportunities. Using SuccessFactors to drive a company-wide succession planning strategy, Caribou Coffee has been able to create better success metrics in terms of aligning employee development with business goals and better chart the course of the company’s succession plan. Caribou Coffee can now address and allot resources to see if they are losing critical talent and put plans in place to prevent attrition from happening in the future. Caribou Coffee chose SuccessFactors because it provided a cafeteria-style offering of modules, from Performance Management to Compensation Management that the company could grow into and roll out over time. SuccessFactors also gave Caribou Coffee the ability to make the succession process more objective in nature and was able to calibrate the language to make it more standardized across the company. Lars Dalgaard, president, founder and CEO of SuccessFactors, said: "Caribou Coffee is a great example of a company driving the strategy of its business by aligning employee development with business goals. SuccessFactors helps to ensure that their population of employees is the best they can be, which in turn will help drive more sales, better service and more engaged employees."